Cancellations

Need to Cancel Your Order? We've Got You Covered.

We understand that sometimes plans change. If you need to cancel an order, we're happy to help — as long as your order hasn't shipped yet.

Orders can be cancelled at any time before they are shipped
Once an order has been picked, packed, and shipped, it can no longer be cancelled — at that point it will need to go through our standard return process
Approved cancellations will be issued as store credit to use toward any future purchase at Potrillo Western Wear

To cancel your order, contact us as soon as possible with your order number and we'll take care of it:

The sooner you reach out, the better — once your order is in the shipping queue we may not be able to stop it in time.

Store credit does not expire and can be used on any item in store or online
Cancellations are not guaranteed if the order has already entered the fulfillment process
Custom or special orders may not be eligible for cancellation